Privacy Policy

Lumos Events (Private) Limited is a registered event décor and creative service business based in Wattala, Sri Lanka. We specialize in event decoration, coordination, product rentals, and party-related product sales. This Privacy Policy applies to all our services, whether you contact us online, through WhatsApp, email, or social media.

We collect personal and event-related information to provide our services efficiently and professionally, including:

• Personal details: Name, phone number, email address, and billing or delivery address.
• Event details: Date, venue, and event type (e.g., birthday, baby shower, engagement, etc.).
• Payment details: Bank transfer reference or receipt confirmation (we do not store full bank or card details).
• Communication records: WhatsApp chats, emails, or social media messages for coordination and service confirmation.
• Website data: Information collected automatically through cookies or analytics tools (e.g., Google Analytics, Meta Pixel).

Your information is used solely to provide and improve our services. We may use your data to:

• Process bookings, rentals, and sales.
• Coordinate and deliver your event setup or product order.
• Send booking confirmations, invoices, and follow-up messages.
• Manage payments and maintain transaction records.
• Provide after-sales support or resolve inquiries.
• Improve our website and customer experience.
• Send promotions or updates (only with your consent).

We respect your privacy — we never sell or trade your personal information. However, we may share limited details when necessary to complete a service, such as:

• Delivery or logistics partners (for décor transport or product delivery).
• Payment processors or banks (for verifying payments).
• Team members or partner vendors (only relevant event details shared).
• Legal authorities if required by law.

All such partners are expected to handle your information safely and confidentially.

We use secure systems and password-protected platforms to store client data. Only authorized Lumos Events (Private) Limited personnel have access to this information. We take reasonable measures to prevent unauthorized access, alteration, or loss of your data. Your information is retained only as long as necessary for business, legal, or tax purposes.

Our website, lestanzedirosa.it, uses cookies and analytical tools (such as Google Analytics and Meta Pixel) to understand visitor activity and improve performance. Cookies help us measure engagement but do not store sensitive personal information.

You can manage or disable cookies anytime through your browser settings.

With your permission, we may send you promotional messages, new service announcements, or event offers via email, WhatsApp, or SMS. You can opt out anytime by replying "STOP" or contacting us directly. We never share your contact details with external marketing companies.

You have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct, update, or delete your information.
• Withdraw consent for marketing communications.
• File a concern if you believe your data has been handled improperly.

To exercise these rights, contact us using the details below.

Lumos Events (Private) Limited may update this Privacy Policy periodically to reflect changes in our operations or legal requirements. Any updates will be posted on our website with the "Last Updated" date revised accordingly.